Wimbledon Carpet Cleaning Service Terms and Conditions

These Terms and Conditions govern the provision of carpet and related cleaning services by Wimbledon Carpet Cleaning to residential and commercial customers. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions in full. If you do not agree with any part of these terms, you should not proceed with a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Wimbledon Carpet Cleaning, the service provider.

Customer means any individual, business, or organisation that requests or receives services from the Company.

Services means carpet cleaning and any associated or additional cleaning services agreed between the Company and the Customer.

Premises means the location where the Services are to be carried out.

Scope of Services

The Company provides carpet cleaning and related services tailored to domestic and commercial properties. The exact scope of the Services for each booking will be confirmed during the quotation and booking process. The Company will exercise reasonable skill and care in delivering the Services, using suitable equipment and cleaning solutions appropriate to the type of carpet, rug, upholstery, or surface being treated.

The Company does not undertake structural repairs, pest control, or specialist restoration work unless explicitly agreed in writing. Certain stains, odours or damage may be permanent and are therefore not guaranteed to be removed by the Services. Any advice given by the Company regarding expected results is a good faith estimate only and not a guarantee.

Booking Process

Bookings may be requested by the Customer by contacting the Company and providing details of the Premises, the type of service required, and preferred dates and times. All bookings are subject to availability and to confirmation by the Company.

The Company may request additional information or photographs to provide an accurate quotation and assess the suitability of the Services. Any quotation provided is based on the information supplied by the Customer and may be revised if that information is incomplete or inaccurate, or if the condition or size of the Premises or items to be cleaned differs from what was described.

A booking will be considered confirmed only when the Customer has accepted the quotation and any required deposit or pre-payment has been received by the Company, if applicable. The Company reserves the right to decline any booking at its discretion.

Access to Premises

The Customer is responsible for ensuring that the Company has safe and reasonable access to the Premises at the agreed time. The Customer must ensure that someone is present at the Premises to grant access, or that alternative access arrangements have been clearly communicated and agreed in advance.

The Customer should ensure that the areas to be cleaned are reasonably clear of personal belongings, fragile items, and obstacles. The Company is not responsible for moving heavy furniture, large items, or personal property unless specifically agreed in advance. Where the Company agrees to move items, it will do so with reasonable care but accepts no liability for damage to items that are fragile, unstable, or unsuitable for moving.

Customer Responsibilities

The Customer must provide accurate information regarding the condition of carpets and other items to be cleaned, including any pre-existing damage, heavy soiling, or known issues such as loose fittings or colour instability.

The Customer must inform the Company of any known hazards at the Premises, including but not limited to loose floor coverings, exposed wiring, or restricted access areas. The Company reserves the right to refuse or suspend work if it considers that the conditions at the Premises present a risk to health and safety.

The Customer must ensure that electricity and, where relevant, water supplies are available at the Premises during the appointment. Failure to provide these may result in cancellation charges.

Pricing and Quotations

Prices are generally based on factors such as the size and number of rooms or items, the level of soiling, and the type of service requested. All quotations are given in good faith and are valid for a limited period as indicated by the Company at the time of issue.

The Company reserves the right to adjust the quotation if, upon arrival, the scope of work is significantly different from what was described by the Customer. In such cases, the Company will inform the Customer and seek approval before proceeding. If the Customer declines the revised price, the Company may cancel the booking and a call-out or cancellation fee may apply.

Payments and Invoices

Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services.

Accepted payment methods will be advised by the Company and may include card payments, bank transfer, or other commonly used forms of payment. The Customer is responsible for ensuring that payment is made in accordance with the agreed terms.

Where invoices are issued for commercial or account customers, they must be settled in full by the due date shown on the invoice. The Company reserves the right to charge interest and reasonable administration costs on overdue accounts in accordance with applicable UK law.

Deposits and Late Payments

The Company may require a deposit to secure a booking, particularly for larger jobs or commercial contracts. Deposits are generally non-refundable if the Customer cancels within the timeframes stated in the cancellation policy below.

If payment is not received by the agreed due date, the Company may suspend further services and may pursue any outstanding amounts through appropriate channels. Any costs reasonably incurred in recovering overdue payments may be charged to the Customer.

Cancellation and Rescheduling by the Customer

If the Customer wishes to cancel or reschedule a booking, they must notify the Company as soon as reasonably practicable. The following provisions will generally apply, unless otherwise agreed in writing:

For cancellations or rescheduling with more than 48 hours notice before the scheduled appointment time, any deposit paid may be transferred to a new date or refunded at the Companys discretion.

For cancellations or rescheduling with less than 48 hours notice, the Company may retain part or all of any deposit paid, or charge a cancellation fee up to a reasonable proportion of the quoted price, to cover administrative costs and loss of opportunity.

If the Customer fails to provide access to the Premises at the agreed time, or if the Premises are not in a suitable condition for the Services to be carried out, this may be treated as a late cancellation and charges may apply as above.

Cancellation and Rescheduling by the Company

The Company will use reasonable efforts to attend all bookings on time and complete the Services as scheduled. However, the Company reserves the right to cancel or reschedule appointments in circumstances beyond its control, including but not limited to severe weather, traffic disruption, equipment failure, staff illness, or safety concerns at the Premises.

In such cases, the Company will notify the Customer as soon as reasonably possible and will offer an alternative appointment date and time. Where the Company cancels a booking and no alternative can be agreed, any deposit or pre-payment received for that booking will be refunded.

The Company will not be liable for any indirect or consequential loss suffered by the Customer as a result of cancellation or rescheduling, such as loss of income, business interruption, or inconvenience.

Service Standards and Complaints

The Company aims to provide high quality cleaning services and to address any reasonable concerns promptly. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, preferably within 24 hours of completion of the work.

The Company may request to inspect the affected area and, where a complaint is justified, may offer to re-clean the area in question or make another reasonable remedy. Any such re-clean will be at the Companys discretion and will not be offered where the issue arises from factors outside the Companys control, such as new stains, damage caused after the Service, or inherent defects in the carpet or fabric.

Liability and Limitations

The Company will take reasonable care in the performance of the Services and will use products and methods appropriate for the type of material being cleaned. However, the Customer acknowledges and accepts that:

Certain stains, odours, and wear cannot be fully removed and that cleaning may not restore carpets and fabrics to their original condition.

There is a small risk of colour change, shrinkage, or damage to fabrics and materials due to pre-existing conditions, manufacturing defects, previous cleaning, or the nature of the fibres. The Company will not be liable for such issues where reasonable care has been taken and the risk could not be eliminated by the use of standard methods.

The Companys liability for loss or damage arising from the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Service in question, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be limited or excluded under UK law.

Customer Property and Personal Items

The Customer is responsible for securing money, valuables, and fragile or irreplaceable items before the Services commence. The Company accepts no responsibility for loss of or damage to such items unless caused directly by the proven negligence of its staff.

The Company will not be liable for damage to items that are inadequately secured, in poor condition, or unsuitable for cleaning. This includes, but is not limited to, loose carpets, damaged underlay, unstable furniture, or items with manufacturing defects.

Waste Handling and Environmental Regulations

The Company will handle and dispose of any waste generated during the Services in accordance with applicable UK waste and environmental regulations. This may include the collection of soiled water, residues, and disposable materials arising from the cleaning process.

The Customer agrees not to request or require the Company to dispose of hazardous or prohibited waste. If such waste is discovered at the Premises, the Company may refuse to handle it and may pause or terminate the Services until the issue is resolved. Any additional costs incurred due to the presence of hazardous waste may be charged to the Customer.

Where the Customer is responsible for the disposal of any waste following the Services, they must do so in compliance with local regulations and must not allow substances used during cleaning to enter drainage systems contrary to law or guidance.

Insurance

The Company maintains appropriate insurance cover for its operations, including public liability insurance, in line with industry standards. Details of insurance cover can be made available to Customers upon reasonable request.

The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.

Privacy and Data Protection

The Company will collect and process personal information about the Customer for the purpose of managing bookings, delivering the Services, and handling payments and enquiries. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or where the Customer has given consent.

The Customer has the right to request access to personal information held by the Company and to request correction of any inaccuracies, subject to applicable data protection laws in the United Kingdom.

Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, natural disasters, industrial disputes, government restrictions, transport disruptions, or failure of utilities.

Amendments to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in its services, business practices, or legal requirements. Any revised terms will apply to future bookings from the date they are published or otherwise communicated to Customers.

For ongoing or long-term service arrangements, the Company will notify the Customer of any significant changes that may affect their rights or obligations.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Customer relating to the provision of the Services, and supersede any prior agreements, understandings, or representations, whether written or oral, relating to the same subject matter, except to the extent that they are expressly incorporated into a written contract between the parties.

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

Acceptance of Terms

By requesting a quotation, making a booking, or allowing the Services to proceed, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.